Refund Policy

1. Payments

All credit purchases are one-time payments processed securely by Creem. Nothing renews automatically.

2. Eligibility for Refunds

To be eligible for a refund, you must meet all of the following criteria:

• 7-Day Window: Refund requests must be submitted within 7 days of the original payment.
• Usage Limit: You must not have consumed more than 20% of the credits included in the purchase.
• Terms Compliance: No refunds are issued for accounts with Terms of Service violations.

3. Non-Refundable Items

We do not offer refunds for the following:

• Credits beyond the 7-day window.
• Credits left on an account you deleted.
• Accounts terminated for policy violations.

4. How to Request a Refund

To request a refund, email [email protected] with the following information. We answer within 3 business days:

• Your account username or email address.
• Payment proof, such as a transaction ID or receipt.
• The reason for your refund request.

We may require additional information to verify your claim.

5. Refund Processing

Approved refunds are paid by Creem to your original payment method. Refunds are typically processed within 5 to 10 business days. The actual arrival time may vary depending on your bank or payment provider.

6. Compliance with Applicable Laws

This Refund Policy is provided in addition to, and does not limit, any statutory rights you may have under applicable consumer protection laws. For example, consumers in the EU and the UK can withdraw within 14 days of buying; because credits are available as soon as you pay, you then pay for what you have used. Where local law grants a mandatory withdrawal or refund right that exceeds this policy, that right prevails. If you were charged twice or charged the wrong amount, the extra charge is paid back.

7. Changes to This Policy

We may amend this Refund Policy at any time to maintain compliance with evolving consumer protection frameworks. Updates will be reflected on this page with a revised date, and where required, affected customers will be notified in advance of significant changes.

8. Contact Us

For refund requests or any questions about this policy, please contact us at [email protected].